ApplianceDoctorsPalo Alto repair guide
Palo Alto, CA · Appliance repair · 2026

Top 5 Appliance Repair Companies in Palo Alto, CA

We compared 15 repair companies that come up when you search for appliance repair in Palo Alto: 3,451 Google and Yelp reviews, the distance from their address to City Hall, and the fee, warranty and license details each one publishes. Every number on this page comes from a public source and was checked on September 29, 2026.

Updated September 29, 2026 Sources: Google Maps, Yelp, company websites, California BHGS 15 companies, 7 criteria
15companies evaluated
3,451Google and Yelp reviews counted
7scoring criteria, weights published
29map and Yelp listings screened

Disclosure. Refrigerator Appliance Repair (#1) is our partner and holds the first position by agreement. Places 2–5 are ordered strictly by the score described in the methodology; no other company paid for placement or saw this page before publication. Its own score, 7.3, is shown on its card like everyone else's.

The ranking

The top 5 at a glance

Scores are out of 10 and combine seven weighted criteria. Click a name for the full breakdown: what each company publishes, what its reviewers mention most, and where it loses points.

#CompanyBest forScore
1Refrigerator Appliance Repair PartnerA technician based in Palo Alto, with a 90-day parts and labor warranty7.3
2Spark Appliance RepairThe strongest all-round record: reviews, published prices and warranty8.9
3Your Appliance, Refrigeration & HVAC RepairPlanned repairs with clear pricing up front8.2
4Appliance ProCareChecking the state registration before you book7.5
5UsProRepairsFast visits when punctuality matters most7.3
1

Refrigerator Appliance Repair

Palo Alto shop on El Camino Real · refrigerators, freezers, laundry, dishwashers and cooking appliances

Partner · see disclosure
7.3of 10
Google
4.9★ 41 reviews
Yelp
No reviews yet
Base
Palo Alto 2.4 mi from City Hall
Service call
Not published no diagnostic fee with completed repair
Warranty
90 days, parts + labor
Hours
24 hours (Google profile)

Why it leads our list

  • A street address at 3790 El Camino Real, 2.4 miles from City Hall. It is one of only two ranked companies with a Palo Alto address on Google.
  • One of three ranked companies whose Google profile is listed as open 24 hours.
  • A 90-day warranty on parts and labor, and no diagnostic fee when you go ahead with the repair — both stated on its website.
  • 4.9 stars on 41 Google reviews. Punctuality is the topic reviewers mention most (6 reviews), followed by professional staff (4).
  • Services eight appliance types and names Sub-Zero, Wolf, Thermador, Miele, Viking and Bosch among its brands.

Strengths

  • Closest ranked company with a 24-hour listing
  • 90-day parts and labor warranty
  • Diagnostic fee applied to the repair
  • Same-day service stated on its website

Watch for

  • No dollar price for a diagnosis-only visit
  • No Yelp reviews yet; 41 Google reviews is a shorter record than #2 and #3
  • No BHGS registration number on its website
  • Website lists 7 am–9 pm daily, while Google shows 24 hours
Rating 7.3
Reviews 5.4
Local 10.0
Prices 4.0
Warranty 10.0
Hours 10.0
License 0.0
Visit refrigeratorrepairpros.com (650) 240-2303

Partner placement. Under our methodology this company scores 7.3, fourth of the 12 ranked companies; places 2–5 are in score order.

2

Spark Appliance Repair

Mountain View · highest score in our comparison

Highest score
8.9of 10
Google
4.9★ 174 reviews
Yelp
4.9★ 490 reviews
Base
Mountain View 5.2 mi from City Hall
Service call
$85 free if you book the repair
Warranty
3 months, parts + labor
Hours
7 days; Sun 8 am–3 pm

Why it made the list

  • 664 reviews at 4.9 stars on both Google (174) and Yelp (490) — the second-longest review record and the second-highest smoothed rating among the companies we evaluated.
  • An $85 service call that covers the trip and the diagnosis, free if you book the repair.
  • A 3-month warranty on parts and labor for all repairs, stated in its FAQ.
  • Same-day and emergency service at no extra charge; open seven days, with Sunday hours of 8 am–3 pm.
  • Diagnosis is the most-mentioned topic in its Google reviews (31), followed by online booking (10).

Strengths

  • Full price and warranty terms published
  • 4.9 stars on both platforms
  • Online scheduler
  • Open 7 days

Watch for

  • Based in Mountain View, 5.2 mi from City Hall
  • No BHGS number on its website (Yelp shows a verified license)
  • Stackable and built-in units may cost more to diagnose
Rating 8.8
Reviews 9.4
Local 8.0
Prices 10.0
Warranty 10.0
Hours 7.0
License 7.0
Visit sparkappliancerepair.com (650) 691-3065
3

Your Appliance, Refrigeration & HVAC Repair

Mountain View · appliances, refrigeration and HVAC

8.2of 10
Google
5.0★ 69 reviews
Yelp
4.7★ 457 reviews
Base
Mountain View 4.9 mi from City Hall
Service call
$95 credited if you approve the repair
Warranty
90 days
Hours
Mon–Sat; closed Sun

Why it made the list

  • 526 reviews: 5.0 stars on Google (69) and 4.7 on Yelp (457).
  • A $95 service call, credited when you approve the repair and waived if they cannot diagnose the problem.
  • 90 days of warranty at no extra cost, with paid extensions of up to three years.
  • Knowledgeable staff is the most-mentioned topic in its Google reviews (19), then refrigerator repair (11) and fair pricing (7).
  • Names 23 brands, including Sub-Zero, Wolf, Thermador, Miele and Viking.

Strengths

  • $95 fee credited with the repair
  • Largest Yelp record among ranked companies after Spark
  • Online booking with two-hour arrival windows
  • Optional extended warranties

Watch for

  • Closed Sundays; no same-day service stated
  • 3% surcharge for credit card payment
  • Palo Alto appears in its booking form, not in its service-area text
Rating 7.3
Reviews 9.1
Local 8.0
Prices 10.0
Warranty 10.0
Hours 4.0
License 7.0
Visit yourappliancerepairs.com (650) 864-2772
4

Appliance ProCare

Palo Alto office on El Camino Real · BHGS registration published

7.5of 10
Google
4.3★ 43 reviews
Yelp
Not listed
Base
Palo Alto 1.9 mi from City Hall
Service call
$90 credited toward the repair
Warranty
3 months, parts + labor
Hours
Mon–Sat 7 am–8 pm

Why it made the list

  • An office at 3000 El Camino Real, 1.9 miles from City Hall — the closest address in the comparison.
  • Publishes its BHGS registration number (A 50621) — one of two ranked companies that do.
  • A $90 service call credited toward the repair, and a 3-month written warranty on parts and labor.
  • Services commercial kitchen and refrigeration equipment as well as household appliances.

Strengths

  • Full price, warranty and registration details published
  • Palo Alto office
  • Online booking

Watch for

  • 4.3 stars on 43 Google reviews — the lowest average in the comparison
  • Not listed on Yelp
  • Closed Sundays for household calls
Rating 3.8
Reviews 5.4
Local 10.0
Prices 10.0
Warranty 10.0
Hours 7.0
License 10.0
5

UsProRepairs

Redwood City · open 7 days, same-day visits on most calls

7.3of 10
Google
4.8★ 73 reviews
Yelp
3.0★ 2 reviews
Base
Redwood City 3.8 mi from City Hall
Service call
$100 comes off the bill with repair
Warranty
15 days
Hours
24 hours (Google profile)

Why it made the list

  • 4.8 stars on 73 Google reviews; punctuality is the most-mentioned topic (15), then dishwasher repair (10).
  • A $100 service call that comes off the bill if you go ahead with the repair.
  • Same-day visits on most calls, a 24-hour Google listing and a dedicated Palo Alto page.
  • States that its technicians are EPA 608 certified; also handles LG warranty repairs billed to LG.

Strengths

  • Published fee, credited with the repair
  • 24-hour Google listing
  • Punctuality leads its review topics

Watch for

  • 15-day warranty — the shortest published in the comparison
  • Yelp: 3.0 stars on 2 reviews
  • No BHGS number on its website
Rating 6.8
Reviews 6.3
Local 8.0
Prices 10.0
Warranty 7.0
Hours 10.0
License 0.0
Methodology

How we scored each company

Seven criteria, fixed weights and the same rules for every company. We only used information a customer can check: review profiles, business addresses and the companies' own websites. Anything a company does not publish scores zero for that item; we did not call companies or accept information that is not public.

Customer rating

30%

Combined Google and Yelp star average, weighted by each platform's review count, then pulled toward 4.5 stars by the equivalent of 30 reviews, so that 5.0 on a handful of reviews does not outrank 4.9 on hundreds.

Score = (smoothed average − 4.0) × 10, limited to 0–10. A smoothed 4.85 scores 8.5.

Review volume

10%

Total reviews on Google and Yelp. A long review record is harder to game and shows how many jobs a company has done in the area.

Score = 10 × log₁₀(reviews) ÷ 3, capped at 10: 30 reviews ≈ 4.9, 100 ≈ 6.7, 1,000 or more = 10.

Local presence

20%

Straight-line distance from Palo Alto City Hall (250 Hamilton Ave) to the business address on the company's Google profile. A nearby base means a shorter drive to your home.

Up to 3 mi: 10 · 3–6 mi: 8 · 6–10 mi: 6 · 10–15 mi: 4 · over 15 mi: 2 · no public address: 4.

Price transparency

15%

Whether the company's website states what a service call costs and what happens to that fee when you go ahead with the repair.

Dollar amount published: 6 points. Fee waived or credited toward the repair, stated on the site: 4 points.

Warranty

15%

The repair warranty as published on the company's website — the version you can hold them to.

Duration of 90 days or more: 10 · shorter stated duration: 7 · warranty mentioned without a duration: 3 · nothing published: 0.

Availability

5%

How easy it is to reach the company when something breaks.

Google profile listed as open 24 hours: 10 · same-day service stated on the website: 7 · neither: 4.

Licensing

5%

The California Bureau of Household Goods and Services (BHGS) registers appliance repair dealers under the Electronic and Appliance Repair Dealer Registration Law.

Registration number published on the website: 10 · license verified by Yelp: 7 · neither: 0.

Screen the market

On September 29, 2026 we recorded every listing from three searches: “appliance repair Palo Alto CA” and “refrigerator repair Palo Alto, CA” on Google Maps, and “Appliance Repair” near Palo Alto on Yelp — 29 listings, 27 distinct businesses.

Filter

We kept businesses with at least 20 reviews across Google and Yelp. 11 listings had fewer than 10 reviews and one appeared only as a paid ad; they were dropped, leaving 15.

Verify

For each remaining company we read its website for the service-call fee, warranty, service area and license numbers, and geocoded its Google address.

Score and rank

Seven criteria with the weights above. Companies that do not list Palo Alto in their service area and have no Palo Alto address are shown in the table but not ranked.

Total score = 0.30 × rating + 0.10 × volume + 0.20 × local + 0.15 × price + 0.15 × warranty + 0.05 × availability + 0.05 × licensing. Each criterion is scored 0–10, so the total is out of 10. Scores are rounded to one decimal; ties go to the company with more reviews.
Full comparison

All 15 companies side by side

The 12 ranked companies in list order, followed by the companies we evaluated but could not rank because Palo Alto is not on their published service area. Scores for unranked companies are shown for reference.

#CompanyBaseGoogleYelpService callWarrantyHoursScore
1Refrigerator Appliance RepairPartner placementPalo Alto 2.4 mi from City Hall4.9★ 41 reviewsNo reviews yetNot published no diagnostic fee with completed repair90 days, parts + labor24 h7.3
2Spark Appliance RepairScore rank 1Mountain View 5.2 mi from City Hall4.9★ 174 reviews4.9★ 490 reviews$85 free if you book the repair3 months, parts + laborSame day8.9
3Your Appliance, Refrigeration & HVAC RepairScore rank 2Mountain View 4.9 mi from City Hall5.0★ 69 reviews4.7★ 457 reviews$95 credited if you approve the repair90 days—8.2
4Appliance ProCareScore rank 3Palo Alto 1.9 mi from City Hall4.3★ 43 reviewsNot listed$90 credited toward the repair3 months, parts + laborSame day7.5
5UsProRepairsScore rank 5Redwood City 3.8 mi from City Hall4.8★ 73 reviews3.0★ 2 reviews$100 comes off the bill with repair15 days24 h7.3
6Commercial Home ProductsScore rank 6San Mateo 12.9 mi from City Hall5.0★ 187 reviews4.3★ 66 reviewsNot published1 year, parts + laborSame day6.1
7Viva RepairScore rank 7Mountain View no public address4.9★ 122 reviews4.7★ 29 reviews$99Stated, no duration24 h6.1
8V-TechScore rank 8Menlo Park no public addressNot matched5.0★ 34 reviews$120Not published—5.2
9Advanced Appliance RepairScore rank 9San Carlos 7.2 mi from City Hall5.0★ 76 reviews5.0★ 39 reviewsNot publishedNot published—5.1
10Appliance Repairman Bay AreaScore rank 10San Jose no public address4.9★ 329 reviews4.8★ 451 reviewsNot publishedNot published—4.8
11City Master Appliance RepairScore rank 11Los Altos no public address4.9★ 63 reviews4.8★ 192 reviewsNot publishedNot publishedSame day4.7
12Baycity Appliance ServiceScore rank 12Mountain View no public address5.0★ 3 reviews4.9★ 108 reviewsNot publishedStated, no duration—4.6
—SimpleFix Appliance RepairNot ranked: Palo Alto not on its published service listSan Jose 20.5 mi from City HallNot found5.0★ 329 reviewsNot publishedNot publishedSame day4.8
—RepairPointProNot ranked: Palo Alto not on its published service listMenlo Park 3.0 mi from City Hall5.0★ 50 reviews5.0★ 2 reviews$100 waived with repair30 days labor24 h8.1
—ZR Master Appliance Repair & HVACNot ranked: no website or published service areaMountain View 5.7 mi from City Hall5.0★ 20 reviews3.0★ 2 reviewsNot publishedNot published24 h4.4

Ratings and review counts from Google Maps and Yelp; fees, warranties and hours from Google profiles and company websites; all checked September 29, 2026. “Not published” means we could not find the item on the company's website. Scroll the table sideways on a phone.

Market data

What the Palo Alto repair market looks like

What a Palo Alto homeowner can see before picking up the phone: how many reviews each company has, how far away it is, and which terms it publishes. Figures cover all 15 evaluated companies unless noted.

Review volume

Google and Yelp reviews per company, 29 September 2026.

Appliance Repairman BA780
Spark664
Your Appliance526
SimpleFix329
City Master255
Commercial Home Products253
Viva Repair151
Advanced115
Baycity111
UsProRepairs75
RepairPointPro52
Appliance ProCare43
Refrigerator Appliance Repair41
V-Tech34
ZR Master22
GoogleYelp

Smoothed customer rating

Combined Google and Yelp average, adjusted for review count (see methodology).

SimpleFix4.96
Advanced4.90
Spark4.88
Appliance Repairman BA4.83
RepairPointPro4.82
Baycity4.82
Viva Repair4.80
City Master4.79
Commercial Home Products4.78
V-Tech4.77
Refrigerator Appliance Repair4.73
Your Appliance4.73
UsProRepairs4.68
ZR Master4.63
Appliance ProCare4.38

Published service-call fee

Only companies that state a dollar amount on their website. Not published: Refrigerator Appliance Repair, Commercial Home Products, Advanced, Appliance Repairman BA, City Master, Baycity, SimpleFix, ZR Master.

Spark$85
Appliance ProCare$90
Your Appliance$95
Viva Repair$99
UsProRepairs$100
RepairPointPro$100
V-Tech$120

Distance from Palo Alto City Hall

Straight-line miles to the business address on Google. No public address: Viva Repair, V-Tech, Appliance Repairman BA, City Master, Baycity.

Appliance ProCare1.9 mi
Refrigerator Appliance Repair2.4 mi
RepairPointPro3.0 mi
UsProRepairs3.8 mi
Your Appliance4.9 mi
Spark5.2 mi
ZR Master5.7 mi
Advanced7.2 mi
Commercial Home Products12.9 mi
SimpleFix20.5 mi
11 of 27

Many map listings have almost no reviews

11 of the 27 businesses in the Palo Alto searches had fewer than 10 reviews. Six of them list phone numbers with the 209 area code, which serves the Central Valley rather than the Peninsula's 650. A 5.0 average on two to six reviews tells you very little.

6 of 12

Half publish a service-call fee

Published fees run from $85 to $120, median $97. Five of the 12 ranked companies state that the fee is waived or credited when you approve the repair; the rest quote it by phone.

57%

Reviews concentrate in three companies

Appliance Repairman Bay Area, Spark and Your Appliance hold 57% of the 3,451 reviews we counted. All three are based outside Palo Alto.

2

Only two are based in Palo Alto

Refrigerator Appliance Repair (3790 El Camino Real) and Appliance ProCare (3000 El Camino Real) are the only evaluated companies with a Palo Alto address on Google. The others work from Mountain View, Menlo Park, Redwood City, San Carlos, San Mateo or San Jose, or show no public address.

15 days – 1 year

Warranties vary widely

Six ranked companies publish a warranty length: 15 days (UsProRepairs), 90 days or 3 months (four companies) and one year on parts and labor (Commercial Home Products). Four publish no warranty terms at all.

2 of 12

Few show a state registration number

Only Appliance ProCare (A 50621) and V-Tech (A 49308) publish a BHGS registration number on their websites. Yelp shows a verified-license badge for 7 other ranked companies.

Guide

How to choose an appliance repair company in Palo Alto

Six checks that take a few minutes. Each one rests on a California rule or on the data in this comparison.

1. Ask what the first visit costs

Six of the 12 ranked companies state a service-call fee on their website, from $85 to $120. Most of them credit it toward the repair if you go ahead. If a company does not publish its fee, ask on the phone: California's Bureau of Household Goods and Services (BHGS) says a repair dealer must quote any trip charge before the service call, and may charge a reasonable diagnostic fee to find the problem.

2. Get the estimate in writing

A service dealer must give you a written estimate, including the total price, before starting repairs. If it later needs more parts or labor, it has to tell you the new total and get your approval first.

3. Ask for the old parts

You have the right to get replaced parts back. The exceptions are unsafe or toxic parts, parts rebuilt on an exchange basis, and cases where you signed a waiver. Asking up front also confirms which parts are being replaced.

4. Check the state registration

BHGS registers electronic and appliance repair dealers. You can look a company up by name in the Department of Consumer Affairs license search. Only 2 of the 12 ranked companies print a registration number on their website, so a search or a question on the phone is the practical way to check. Complaints go to BHGS; the DCA consumer line is 1-800-952-5210.

5. Read reviews on two platforms, and count them

The same company can look different on Google and Yelp: Commercial Home Products has 5.0 stars on 187 Google reviews and 4.3 on 66 Yelp reviews; Your Appliance has 5.0 on 69 Google reviews and 4.7 on 457 Yelp reviews. Check the count too: 11 of the 27 businesses that came up in Palo Alto searches had fewer than 10 reviews.

6. Compare the warranty, not only the price

Published warranties in this comparison range from 15 days to one year. Ask whether the warranty covers parts, labor or both, and for how long. Four ranked companies publish no terms, so get the warranty written on the invoice.

Built-in and premium units: nine of the 12 ranked companies name Sub-Zero on their websites. Ask whether they stock parts for your model, since a second visit for parts adds days to the repair.

California rules summarized from the BHGS Consumer Guide to Electronic and Appliance Repair, checked September 29, 2026.

FAQ

Frequently asked questions

What is the best appliance repair company in Palo Alto?

Our top 5 is Refrigerator Appliance Repair, Spark Appliance Repair, Your Appliance, Refrigeration & HVAC Repair, Appliance ProCare and UsProRepairs. Refrigerator Appliance Repair holds first place as our partner (see the disclosure). By score alone, the highest-rated company is Spark Appliance Repair at 8.9 out of 10.

How much does an appliance repair service call cost in Palo Alto?

Among the companies that publish a price, the service call costs $85 to $120, with a median of $97: Spark $85, Appliance ProCare $90, Your Appliance $95, Viva Repair $99, UsProRepairs $100 and V-Tech $120. The fee usually covers the trip and the diagnosis; parts and labor are quoted separately.

Is the diagnostic fee applied to the repair?

At five ranked companies, yes, according to their websites: Refrigerator Appliance Repair, Spark, Your Appliance, Appliance ProCare and UsProRepairs waive or credit the fee when you approve the repair. Viva Repair and V-Tech publish a fee but do not say whether it is credited, so ask before the visit.

Which appliance repair companies near Palo Alto are open 24 hours?

Three ranked companies have Google profiles listed as open 24 hours: Refrigerator Appliance Repair, Viva Repair and UsProRepairs. Hours on a company's own website can differ from its Google profile, so confirm when you call.

How do I check whether an appliance repair company is licensed in California?

Appliance repair dealers register with the Bureau of Household Goods and Services (BHGS). Search the company's name in the Department of Consumer Affairs license search at search.dca.ca.gov. In this comparison, Appliance ProCare (A 50621) and V-Tech (A 49308) publish their registration numbers on their websites.

Does a repair company have to give me a written estimate?

Yes. Under BHGS rules a service dealer must give you a written estimate, including the total price, before repairs, and must get your approval before charging for additional parts or labor.

Which companies repair Sub-Zero, Wolf and other built-in brands?

Nine of the 12 ranked companies name both Sub-Zero and Wolf on their websites: Refrigerator Appliance Repair, Spark, Your Appliance, Appliance ProCare, UsProRepairs, City Master, Viva Repair, Baycity and Commercial Home Products. City Master and Appliance ProCare list the most premium brands, including BlueStar and Bertazzoni.

How current is this ranking?

All ratings, review counts, fees and warranties were checked on September 29, 2026. Review counts change every week, so check the company's Google or Yelp profile before booking.

About this ranking

How this page was made

ApplianceDoctors.net compares appliance repair companies using information any customer can check. We did not hire the companies or test their work; the ranking describes their public record and published terms, not the quality of a particular repair.

Disclosure. Refrigerator Appliance Repair is our partner and is listed first by agreement. Its score is calculated with the same rules as everyone else's and shown on its card. No other company paid for placement, and places 2–5 follow the score.

Limits. The state license database blocks automated lookups, so registration numbers are shown as the companies publish them; we did not confirm their status with BHGS. Where a company's website and its Google profile disagree, we say so and use the Google profile for address and hours.

Sources, checked September 29, 2026

  • Google Maps business profiles: rating, review count, address, hours, review topics
  • Yelp business pages: rating, review count, license badge
  • Company websites: service-call fee, warranty, service area, brands, registration numbers
  • BHGS consumer guide: California repair rules
  • US Census Geocoder and OpenStreetMap: coordinates for distance from Palo Alto City Hall